Chapter 6: Hard Conversations, Hard Decisions

Leadership means saying the thing no one else will—and acting on it.

Every leader hits a point where the next step forward isn’t a tactic—it’s a decision. A hard one. The kind that keeps you up at night, strains relationships, or forces you to admit something’s no longer working. This chapter is about those moments.

Whether it’s letting go of a longtime employee, cutting a failing initiative, or delivering feedback no one wants to hear—progress demands courage. Complexity is often a cover for fear. Avoidance masquerades as patience. And silence signals permission. Real leadership begins when you stop nibbling around the edges and face what’s difficult, directly.

These aren’t rules for convenience. They’re rules for conviction.


RULE NO. 14 is Know when to let go.
RECOMMENDED READING: Necessary Endings by Dr. Henry Cloud

Why: Because, holding on to dead weight costs you everything.

RULE NO. 14 SUMMARY

Good leaders don’t just build — they prune. Knowing when to let go of a person, product, process, or plan is a mark of maturity and strategic clarity. Holding on too long stifles progress. Letting go at the right time creates room for growth, health, and innovation. Endings aren’t failures — they’re often the first step toward something better.

“If you don’t end what needs to be ended, nothing new and better can begin.”

— Dr. Henry Cloud, Necessary Endings


RULE NO. 19 is Stop doing what doesn’t work.
RECOMMENDED READING: What Got You Here Won’t Get You There by Marshall Goldsmith

Why: Reinvent or decline.

RULE NO. 19 SUMMARY

Success can become its own trap. The habits, strategies, and mindsets that helped you reach your current level often become blind spots as you aim higher. This rule demands the discipline to let go of outdated behaviors—especially the ones that feel familiar, comfortable, or once-effective. It’s about recognizing that yesterday’s wins may be today’s liabilities. Real growth starts not just by adding new tactics—but by subtracting what no longer serves you or your business.

“The higher you go in the organization, the more your problems are behavioral. The problems that got you to your current level of success are rarely the ones that will get you to the next level.”

– Marshall Goldsmith, What Got You Here Won’t Get You There


RULE NO. 42 is Feedback is a gift.
RECOMMENDED READING: Thanks for the Feedback by Douglas Stone & Sheila Heen

Why: Because, you can’t improve what you won’t hear.

RULE NO. 42 SUMMARY

Most people say they want feedback—until they actually get it. The truth is, most leaders aren’t wired to receive feedback well, even when they desperately need it. But feedback, when accepted without defensiveness and viewed as fuel—not fire—is a shortcut to growth, clarity, and leadership maturity. Ignore it, and you stay stuck. Embrace it, and you evolve.

“Receiving feedback sits at the intersection of two needs: our drive to learn and our longing to be accepted. That’s why it’s so hard—and so important.”

— Douglas Stone, Thanks for the Feedback


RULE NO. 50 is If you’re going to eat shit, don’t nibble.
RECOMMENDED READING: The Hard Thing About Hard Things by Ben Horowitz

Why: Because, you need to face reality head-on.

RULE NO. 50 SUMMARY

When the tough decision is inevitable, stop stalling. Stop dressing it up. Go straight at it. Half-measures just prolong the pain and erode your credibility. In business, you’ll occasionally have to do something unpleasant—fire a friend, shut down a product, take a public hit. Dragging it out or sugarcoating it only makes it worse. Swallow hard, take the full bite, and move on. Fast, direct action beats slow, “polite” decay.

“There are no silver bullets for this, only lead bullets.”

— Ben Horowitz, The Hard Thing About Hard Things

Chapter 6 Complete: Hard Conversations, Hard Decisions

If you’ve made it through this chapter, you’ve faced the uncomfortable truths most leaders avoid. You’ve looked at what needs to end, what needs to be said, and what you’ve been tolerating for too long. That takes guts. And it’s exactly what separates real leaders from those just holding a title. Businesses don’t stall because of a lack of ideas—they stall because no one will make the hard calls. You just proved you’re willing to.

Next: Chapter 7 — Systems that Scale
Systems replace strain. Discipline replaces burnout.
You’ve cleared the path—now it’s time to build the structure. Because scaling isn’t about speed. It’s about building something that won’t collapse under its own weight. VISIT CHAPTER 7